FREQUENTLY ASKED QUESTIONS

Where do you ship from?
Our products ship directly from our trusted global suppliers. This allows us to offer innovative designs at competitive prices.

How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location. We’ll send tracking details as soon as your order ships.

Do you offer express shipping?
Currently, we offer standard shipping only. We're working on faster options—stay tuned!

What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay for secure, hassle-free checkout.

Is my payment information safe?
Absolutely. Our store uses encrypted payment gateways and complies with industry-standard security protocols.

Can I return my item?
Yes! We offer a 30-day return policy on unused items in original packaging. Just contact us and we’ll guide you through the process.

What if my item arrives damaged or incorrect?
We’ll make it right. Reach out within 7 days of delivery and we’ll arrange a replacement or refund.

How can I reach you?
You can email us at avolux.store@outlook.com or use the contact form on our website. We typically respond within 24 hours.

Do you have a physical store?
Not yet—we’re an online-first brand based in Victoria, Australia. But we’re always exploring new ways to connect with our community.